Hotline is 121 for Teletalk mobile

Frequently Asked Question

 Dear Subscriber,

We have just focused on some common problems. Day by day our services are increasing, so all the answers are might not be possible to insert in the FAQ. If your desired Question(s) do not exist here, please contact with our Customer Care Center for more queries. Thank you.

  • National Identity Card.
  • 2 copies of passport size photograph.
  • Customer's Signature & Finger print.
  • Personal Details & Contact information.
  • Utility bill's copy (for Postpaid customer).
  • Teletalk provides the corporate service for any organizations but not for individual users. At least 5 employees/persons are required for corporate connection. For details Click here
  • Write 'Q' and send to 1600/ dial *16001# 
  •  24 Hours Helpline:
    • 121 from your Teletalk mobile; Charge Applicable (first 60sec free then tk. 0.50 poisha/min, 10sec pules, excluding VAT).
    • 01500121121-9 (from any Operator).
  • Hotline is 267 for Teletalk mobile, Charge applicable only Tk.0.60/min. excluding VAT.
  • Postpaid users can pay their bill by using Scratch Card. It is very simple and instant bill pay system. Tk. 20, Tk. 30, Tk. 50, Tk. 100, Tk. 300 and Tk. 1000 Scratch Cards are available at your nearest shop.
  • Teletalk has a wide range of Bank Booth. It is very flexible to pay bill or deposit any amount against your number. Your balance will be updated depending on bank acknowledgment.
  • Also you can pay at our Customer Care Center.
  • Transferor & Transferee have to attend at Customer Care Centre with main document.
  • 1 copy photo of current subscriber.
  • 2 copies photo of new subscriber.
  • National Identity Card.
  • 01500121121-9 (from any Operator).
  • Subscriber have show his/her copy of SIM document.
    If some how lost the document, Please submit your National Identity Card and two copies of passport size Photograph. If the owner unable to attend at our Customer Care Center please send an authorization letter by your representative. FnF numbers or call details may be checked.
  • Fax your main document and an application; or inform your FnF numbers over phone at Teletalk Customer Care Center.
  • You already recharge your account but some how you punch the same scratch card without check out the balance or punch wrong PIN number three times, your account will be locked for a short time. Please don't worry; it will automatically be unlocked within very short time. (Approximate duration 30 minutes)
  • Dial 1515 and follow the next direction
    or Write ADD any numberand send it to 363.
    Example: ADD 0155XXXXXX and send it to 363.
  • Free resources/offers/bundles/combo are not applicable for FnF numbers.
  • Recharge based offers are activated within 10/15 minutes of recharge. The stipulated amount for the recharge based offer must be remained in the account till activation of the offer. For Recharge based offer, if account balance is less than BDT5, data connection should be stopped and then recharge.
  • Delete & Check FnF: Dial 1515 and follow the next direction.
  • At the time of activating any promotional offer of Teletalk (Voice, data & others), mobile data connection must be turned off . Otherwise the required amount to activate the promotional offer might be in use for the ongoing data connection. In that case the offer may not be activated.
  • You can use your mobile phone as a GPRS Modem by using data cable/Infrared/Bluetooth connectivity. Follow your mobile catalog/manual for modem configuration/setup.
  • When you travel on high speed vehicle.
  • If you stay at crowded area.
  • Building density too high.
  • Disaster, Natural calamity, etc.
  • Please check the Service Center Number (+880150159999), Format: Text, Font: medium & other SMS settings.
  • Dial *152# [Prepaid & Postpaid].
  • Prepaid Scratch cards are of Tk.20,Tk.30, Tk.50, Tk.100, Tk.300, and Tk.1000.
  • Mobile number, Name, Address Should be checked before block the SIM. If the account is Bar (Bar means outgoing call automatically block from system, it occurs when credit limit exceed) or Suspend (Line is active but incoming & outgoing call automatically block from system), unable to block the SIM.
  • Customer has to come customer care center and has to show his/her SIM subscription copy.
  • Minimum fee is only Tk.100 for a month. Customer can also collect the call details of multiple months providing extra charges (authorization latter not acceptable).
  • Dial 1515 and follow the instructions to know your balance. If you feel complexity, please contact our Customer Care Center.
  • Apply for duplicate documentation with signature (used in lost document). Teletalk will verify the signature. If the owner is unable to attend, please attach an authorization letter. If the connection is registered for a company, please use company pad.
  • Type the *151*13 digit hidden number# and dial (Prepaid & Postpaid users).
  • It is really unexpected matter that you are not getting any bill. If you please inform us, we will find the problem why the bill had not reached. If there is any problem in your address which you submitted at Teletalk or you have changed your location, please contact our Customer Care Center, we will change your address free of charges.
  • More than 200 countries and 700 operators are available for International SMS.
  • Subscriber has to attend at our Customer Care Center with the SIM card, subscription copy and other related documents. Subscriber has to pay the amount beyond account deposit or Teletalk will refund the deposit to subscriber. Subscriber will have to return the SIM card without any condition.
  • 10TK-50TK :  60 Days
  • 10TK-150TK: 120 Days
  • 10TK-300TK: 250 Days
  • Above 300TK: 365 Days