Online Recharge

How to Recharge?

  1. On clicking 'Online recharge' in the top menu of Teletalk website user will be redirected to a new page where a pop-up will automatically appear as follows.

    Step 1
  2. After providing necessary information like the recharge number, amount etc user will have to click the 'Pay Now' button.

    Step 1
  3. User will now get a available payment option page from where he can select his preferred payment method.

    Step 1
  4. After selection he will be redirected to corresponding payment method's page where he will get necessary information like card number etc. After providing all information correctly he will see the successful message and get the recharge instantly.

Surjomukhi PayPoint:

Online telecharge through VISA, MASTER & DBBL Nexus Cards. For details.

FAQ:

Q: How can I make payment?

A: Payment is authorized at the time you place the order. Unless otherwise changed, you may use only the following payment methods:

  1. Credit Cards and Debit Cards accepted by SSLCOMMERZ, including VISA, MasterCard, DBBL Nexus Card, BRAC Bank and Q-Cash, etc.
  2. Mobile banking like bKash, DBBL Rocket Banking etc.
  3. Internet Banking like City touch, Bank Asia Internet Banking etc.

Q: When can I do a Top-up? Are there any time and transaction limits?

A: You may topup anytime. There is a transaction limit on Top-up amount- for mobile prepaid connection, it's 50 Tk to 1000 Tk and for mobile postpaid connection, it's 50 Tk to 2500 Tk. Consecutive Top-Up transactions to the same Mobile Number will be allowed after 15 minutes of previous successful Top-up.

Q: How can I get a refund?

A: Any Top-Up and/or Internet Recharge purchased using is not returnable. Your payment is only refundable in the condition that the payment was successfully debited by your bank or payment processor but service has not been provided. If payment is debited and service is provided, there is no refund.

Q: If I face any problem to pay with my card, how can I contact my bank?

A: If you are not able to pay with your card, please contact with your respective bank to find out whether your card is enabled for online e-commerce transaction. You can request your bank to enable it for transaction by contacting the following numbers.

Bank Name Card Division Number
AB Bank 02-9558510, 02-9572108
Brac Bank 02-8836501
Bank Asia 02-9886595, 02-8828179
City Bank 02-7168590, 02-7168591
Dhaka Bank 02-9556587
Dutch Bangla Bank 02-9571902, 02-9571903, 02-7170024, 02-7170025, 02-7171005
Eastern Bank 02-8860381, 02-8860382
IFIC Bank 01713229817, 02-9559703
Jamuna Bank 01713067771, 02-9564587
Mercantile Bank 01713452825, 02-7174327, 02-7174328
Mutual Trust Bank 02-7115917
National Bank 02-9563613, 02-7174130
NCC Bank 02-9550521, 02-7164623
Premier Bank 02-9887581, 02-9887582, 02-9887583, 02-9887584 (Ext. 701, 702, 703, 238, 708)
Shah Jalal Islami Bank 02-8825457
Standard Chartered Bank 02-8961151, 01713041400-19,01819399999
Trust Bank 02-8712072, 02-8712073, 02-8712074
Uttara Bank 01730053849
UCBL 52500 (Ext. 2301-2338)
SouthEast Bank Limited 02-7174292, 02-7174293, 02-7174294, 02-7174295
HSBC 02-9553053