Frequently Asked Question

  1. Why should we go to 3G ?

Human being always desires to live unbound. But our reality is totally different as we are living in a small developing country with ever growing population and amidst huge resource limitation. Our country - our "Real world" is increasingly running out of space, scope of making required infrastructures, being choked up with crowd and traffic. We are getting localized simply because of congestion in everywhere resulting in shorter effective life. Most of our fertile time of our only life is being wasted either in the long tailback of vehicles or being queued up or in some unproductive ways. In this way everybody is deprived of enjoying or utilizing his life on his own. If we were able to expand our real world we could have contained all the limitations substantially. But we are undone! Consequently our country is losing its huge potentiality and incurring environmental disaster everyday. Against the backdrop we can create a "Virtual world" that will exist hand in hand with the "Real world". We can continue virtual working ,wherever or whenever we require, with a smart device connected to 3G networks either in stationary or on the go environment. We can meet up some of our requirements by accomplishing official or professional works and get enough recreations in the process thanks to 3G. In this way we can make our life easier to some extent and have a manageable life. Apart from that an opportunity would be crafted to cash in  hitherto untapped global IT market which will help us keep pace with the ever changing world.

2. What is 3G ?

The G in 3G network stands for "Generation" and 3G Network stands for the "Third Generation" of telecommunication hardware standards and general technology for mobile networking . In other words 3G is a family of standards for mobile telecommunications that include simultaneous use of wide-area wireless voice telephone, video calls, higher wireless data rates on cell phones and other Internet-enabled devices both in  mobile and stationary environment.

3. What is 3G network coverage?

According to the International Telecommunications Union, five technologies comprise 3G   technology as a whole. These technologies include:

  1. Enhanced Data Rates for GSM Evolution, known as EDGE,
  2. Code Division Multiple Access, or CDMA 2000,
  3. Universal Mobile Telecommunications System or UMTS,
  4. Digital Enhanced Cordless Telecommunications and
  5. Worldwide Interoperability for Microwave Access, or WiMax.

 ITU labels 3G technology as International Mobile Telecommunications for the year 2000 (IMT-2000).

4. What are the capabilities of 3G network?
As 3G technology is a group of radio interfaces it offers  wide-range of wireless network service and capacity. 3G technology provides subscribers with enhanced functionality, including larger bandwidth, faster data transfer rates and spectral efficiency .The 3G network is designed to support advanced capabilities contained in mobile and stationary communication devices. Smart-phones have been the main beneficiaries of 3G technology, but devices such as desktops, laptops and tablet computers are capable of using the technology as well.

Communication devices connected to the 3G network experience up to 14.4 megabits per second download speed and up to 5.8 Mbps upload speed.

Unlike second-generation, or 2G networking, 3G allows for the simultaneous transmission of voice and data due to its increased bandwidth.

5. What are the features of 3G?

  1. Higher capacity and noiseless voice
  2. High-speed internet and wireless application protocol
  3. Video calling
  4. Mobile TV
  5. Mobile music
  6. Enhanced video and audio streaming
  7. Video conferencing
  8. Online HD gaming
  9. M-commerce
  10. Localization base services
  11. Messaging services
  12. convergence
  13. Universal roaming
  14. All sorts of multimedia services

6. What are the prerequisites for experiencing 3G?

To enjoy the benefits of 3G network coverage, three requirements must be met:
      a. Possession of a mobile device with 3G capability,
      b. A 3G network subscription plan and
      c. Subscriber must have to be within 3G coverage areas.

7.   How could I get 3G SIM (USIM) with connection ?

You can buy USIM and connection from any of your  nearby  Teletalk Customer Care Centers or retailer points of Dhaka listed in the Teletalk’s website, www.teletalk.com.bd whenever you want.

8.  What will happen if I am outside the 3G coverage area?

You will be continuing with 2G/2.5G services in areas where 3G coverage is absent. In that  case you have to ensure that your network setting on handset is on dual mode(GSM/WCDMA Auto Mode).

9.  Will 3G network be available across the country?

Teletalk has already launched 3G services in Dhaka and in its surroundings such as Gazipur, Narayanganj and Savar. It is going to be expanded to Chittagong, Sylhet and Cox’sbazar by June 2013. Depending on its success TBL is going to expand the 3G coverage across the country in phases.

10. How could I get 3G access if I am outside the home network?

You can access 3G services while roaming outside the home network if you have roaming facility and under an operator who has 3G Coverage and has roaming agreement with TBL.

11. Do I require to replace my existing 2G SIM card  to avail 3G services ?

3G will work on your existing 2G SIM card by switching to 3G packages. So you need not replace your existing SIM card. To switch to 3G just go to message option, type 3g and send to 666 with balance of at least Tk.500 in your account. Within 72 hours upgradation will be completed and you will be notified accordingly.  If your mobile is not converted to 3G as mentioned, you may call to Teletalk helpline-121.

12. How do I connect to Teletalk 3G networks ?

If you are first time user please follow the steps as given below to connect to Teletalk 3G network :-
Step-1: Get a USIM with connection/ Upgrade your existing SIM to 3G package.
Step-2: Select network mode to "Dual/WCDMA/3G/UMTS". For data usage dual option  might be avoided.
Step-3: Configure your packet data settings with APN "wap" or type "set" and send to 738 to get a message which you need to save with password "1234" in your mobile.
Step-4: After registration, seeing 3G/3.5G/H network symbol on your device and  enabling your device data transfer, instantly you may start enjoying 3G services.

13. On what factors does 3G speed depend?

Firstly speed depends on handset, coverage, network traffic and number of users currently using the 3G network at a certain point at a particular point of time. Secondly, It depends on your subscribed Data Package Speed. Teletalk is currently offering different speeds’ Data Package such as 1) 256Kbps 2) 512Kbps 3) 1Mbps 4) 2Mbps

14. Which handsets are compatible with 3G network ?

Definitely a smart phone but every smart phone, despite being expensive,  may not support all features. Because manufacturers are at their own discretion develop mobile stations with versatile features. Technically, R99 , HSPA and HSPA+ supported  handsets  are compatible with 3G network and will at least support the Voice Service. But, regarding availability of Data Services the availability varies with type of handsets.  Teletalk has tested a number of renowned Mobile Stations presently available in the market which has been detailed in its website http://www.teletalk.com.bd. 

15. What are the advantages of 3G over 2G ?

3G has superseded 2G technology and precedes 4G technology. When compared to its predecessor, 3G network coverage offers several features and improvements that 2G coverage didn’t have, including high-speed Web browsing, three-dimensional gaming and a high level of security. Because of its backward compatibility, 3G networking can do all that 2G networking could, such as digital voice, voice mail, conference calling and simple data applications, like email. Because of 3G networking's ability to handle high-capacity data transfers, it supports features like Video conferencing and Mobile Television.

16. What does it mean by E, 3G and H or 3.5G as network symbol in Mobile Stations?

H or 3.5 G stands for HSPA (High Speed Packet Access) is a new generation communication protocol that allows data connections up to 14.4Mbps download speed and up to 5.8Mbps upload speed per user in good coverage and quality conditions. 3G means WCDMA (Wideband Code Division Multiple Access) that  is a 3G technology version that allows data connections up to 2 Mbps per user in good coverage and quality conditions. E stands for Enhanced Data Rates for GSM Evolution, known as EDGE that is 2.5G technology version which can go up to a speed of 264 Kbps.

17. What is the difference between 3G and Wi MAX?

The WiMAX standard is used mostly only for transferring data although echo-system which supports voice using WiMAX technology is not available as of today at affordable price. A WiMAX network is more similar in function to a large, integrated Wi-Fi network although data handover facility is there.

With widely available echo-system a 3G network is designed for both voice and data traffic with availability of seamless service while an individual is in motion.  

18.  What is the tariff plan of 3G services ?

You can get detail tariff plan for 3G connection and services in the Teletalk’s websitewww.teletalk.com.bd.

19. Which service should I go for "Pay per use" or "Bundle Offer"?

As 3G user it is always suggested to go for "Bundle Offer" for most economic use. As 3G is a high speed service, it is capable of loading huge amount of data in a relatively shorter amount of time causing subscriber pay handsome amount of money if used on "Pay per use" basis. This might happen even subscriber being unaware as background process may get updated automatically. Considering that aspect we suggest all 3G users to go for "Bundle Offer", the rate and the service of which is very much lucrative compared to other Data Service Providers. Only if the subscriber is too infrequent or casual in using Internet Services, he/she can go for "Pay per use".

20. What is Flash ?

FLASH is nothing but a plug and play  3G modem to connect to the internet  at very high speed. After inserting FLASH into the your devices, just dial 1515 from your device to activate the modem and enjoy like never before. For better performance  “only 3G”  should be opted in the network setting.

21. What is Free Flux?

:: Free Flux means simply the Volume of Data.

22. What is unlimited package?

:: Unlimited Package is a data pack for the users who need heavy data usage. In Teletalk, this package is named as "UNL". In these packages subscriber(s) get certain data volume in different speeds. After exhausting that certain data volume, "Fair Usage Policy" comes into effect. Teletalk is offering different data plan (under the Unlimited Data Package at different speeds) for both 2G and 3G subscribers.

Unlimited Packages for 3G:

PACKAGE TYPE

SPEED

DATA PACK NAME

SUBSCRIPTION CODE

DATA USAGE LIMIT*

Prepaid

256Kbps

UNL

D17

25GB

Postpaid

256Kbps

UNL

F3

30GB

Prepaid

512Kbps

UNL

D32

30GB

Postpaid

512Kbps

UNL

F8

35GB

Postpaid

1Mbps

UNL

F11

40GB

 

Unlimited Packages for 2G:

 

PACKAGE TYPE

DATA PACK NAME

SUBSCRIPTION CODE

DATA USAGE LIMIT

Prepaid

UNL

D6

No limit

Postpaid

UNL

F20

No limit

 

 

23. What is Teletalk's FAIR USAGE POLICY (FUP)?

:: Teletalk FAIR USAGE POLICY (FUP) is a policy whenever a subscriber exceeds its pre-specified data limit it will turn to Pay Per Use rate. Teletalk existing Pay Per Use rate is 1Paisa/10kb for prepaid and 1Paisa/25kb for postpaid packages.

Teletalk's Fair Usage Policy (FUP) is designed to safeguard the greater interest of all the Teletalk internet users, thus providing the best possible internet experience for everyone. The Fair Usage Policy is applicable for all unlimited package users. The Teletalk FUP is implemented to make sure that our Internet Service offers to all the internet subscribers optimum value in terms of speed and reliability, wherever & whenever they use it.